Contact

Telegram support

Start the Cloak support bot, join t.me/cloak_su, and use the membership-check button. Standard support opens without account verification, so presales and general questions do not require a Cloak account.

Priority support uses a one-time, 10-minute account authorization to confirm that the signed-in plan includes priority support. If a standard ticket becomes account-specific, the support administrator can send the same kind of one-time link to prove account control without asking for the full account number.

• 🛟 Support — start a ticket right away, no account check needed
• ⚡ Support (Priority) — a quick check confirms your plan
• Closed tickets clear themselves out within a day
• Or erase a closed ticket yourself, any time

Email support

If Telegram is unsuitable, email [email protected] for sign-in, billing, transfer, sharing, client, or Object questions. Include the approximate time, operating system, client version, affected feature, and request identifier when available.

Specialist addresses

• Security vulnerabilities — [email protected]
• Harmful or unlawful use — [email protected]
• Privacy rights and data questions — [email protected]
• Terms and legal process — [email protected]
• General product questions — [email protected]

Encrypt sensitive email (strongly recommended)

Every @cloak.uno address is hosted by a third-party email provider, not by Cloak's own infrastructure. That provider can technically read the plaintext content of anything sent to or from these addresses. If your message includes anything sensitive — a vulnerability report, an abuse report with evidence, a legal notice, or personal detail — encrypt it with Cloak's public key at cloak.uno/pgp.txt before sending. This applies to every address above, not only security@.

Never send

• A complete account number
• A recovery key or encryption key
• An API secret or share password
• Identity documents or a selfie
• An illegal file or unencrypted private content

Useful safe details

• The last four account digits when support needs to distinguish tickets
• A redacted screenshot
• A request or incident identifier
• A transaction reference with unrelated wallet or card data removed
• Steps that reproduce a technical problem using test data

Response targets

Cloak is operated by a small team rather than a 24-hour call center. Standard tickets are handled in the ordinary queue. Private 500 GB priority tickets are placed ahead of standard requests, and Private 1 TB includes the published 12-hour support-response SLA. We aim to acknowledge security and urgent abuse reports within three business days.

Legal notices

Send contractual questions and legal notices to [email protected]. Cloak accepts notices sent to that address when the sender receives a non-automated acknowledgment. These Terms are governed by Belize law.